Senior Program & Operations Leader
Healthcare, Education & Production.
I work across healthcare, education, and production — the through-line is operations leadership: building the structure, relationships, and accountability systems that keep complex work on track.
Hands-on proficiency across the tools, systems, and domains that drive operations in healthcare, education, and production environments.
Real engagements across distinct environments — each with its own stakeholders, constraints, and delivery pressures.
Led cross-functional process improvement initiatives across 50+ hospital units — covering patient identification, hand hygiene, patient experience, unit leadership, and sepsis CMS Sep-1 compliance. Set program KPIs, defined measurement approaches, and drove delivery through clear accountability and stakeholder alignment.
Designed and executed a year-long, multi-channel education campaign on Patient Identification reaching 48K+ employees health system-wide. Produced articles, signage, and digital materials; coordinated marketing partners; and managed vendors and budget across events and rollout.
Managed operations for an online resident-education platform — 365 programs, 18K+ users, 90%+ retention. Drove 4x enrollment growth by building a marketing and enablement system covering training materials, webinars, and onboarding improvements. Produced training modules and built repeatable procedures for enrollment, reporting, and user support.
Managed educational and community outreach programs including a six-credit service-learning course and a monthly public health education series. Coordinated multidisciplinary teams, contributing to ~80% in budget savings and cutting application-to-placement time by ~50%. Directed end-to-end event operations: staffing, speakers, marketing, scheduling, and vendor coordination.
Delivered deadline-driven production programs across major networks, managing end-to-end workflows from scheduling through delivery. Supervised local and national teams of 30+, driving a 60% increase in on-time delivery and maintaining alignment across field, post-production, and network management. Produced, directed, and edited original content for network websites and social platforms.
Managed end-to-end publication workflows from manuscript through print and digital distribution — coordinating authors, editors, designers, and production vendors across concurrent titles. Maintained editorial calendars, tracked milestones, and ensured on-time delivery at every stage of the pipeline.
Consistent process, clear communication, no surprises — from kickoff to close.
Get clear on scope, stakeholders, and what done looks like before work begins. Everyone at the table, roles defined, shared understanding established.
Realistic timelines, the right people on each workstream, and a communication plan stakeholders can count on. Plans built to be used — not filed away.
Drive work forward, remove blockers, keep stakeholders consistently informed. Regular status updates, timely escalation — no one caught off guard.
Deliverables land on time and within — or under — budget. Projects close with intention: what worked, what didn't, and how to do it better next time.
Open to full-time roles, contract engagements, fractional PM/PMO, remote and on-site. Reach out and I'll respond within one business day.